Privacy Policy
At Telsam, we attach great importance to the protection of your personal data. This privacy policy explains how we collect, use, share and protect the information you entrust to us.
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1. Data controller
Head office: 455 Promenade des Anglais, 06292 Nice, France
Telephone: +33 (0)4 93 83 77 05
Email: contact@telsam.fr
Legal representatives: Laurent Grimaldi, Eric Christin and Guillaume Heras
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2. What data do we collect ?
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We only collect data when you interact with our website or services, including:
Identification data: Surname, first name, email address, telephone number (when submitting a contact form or request for a quote).
Professional data: Company name, job title (if you contact us in a professional capacity).
Technical data: IP address, browser type, pages visited (via analytics tools such as Google Analytics).
Browsing data: Cookies (see our Cookie Policy).
3. Why do we collect this data ?
At Telsam, we process your personal data in a transparent and secure manner, in strict compliance with the GDPR. Here are the main purposes, legal bases and retention periods applied :
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Responding to your requests (contact forms, quote requests):
We rely on the performance of a contract or your consent. Your data is kept for 3 years from our last exchange.
Improving our website and services:
We use anonymous analytics (tools such as Google Analytics) to optimise your experience. This use is based on our legitimate interest, and the data is kept for a maximum of 13 months (the duration linked to cookies).
Managing our customer relationships :
As part of our contractual commitments, your data is kept for the duration of our commercial relationship, then for an additional 5 years to meet any legal or commercial obligations.
Ensuring the security of the site :
To protect your data and our infrastructure, we process certain information on the basis of our legitimate interest. This data is stored for a maximum of one year.
4. How do we use your data ?
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To respond to you: Processing your requests via our forms or emails.
To improve our services: Anonymous traffic analysis (via Google Analytics or similar tools).
To keep you informed: Sending newsletters or commercial information (only if you have consented to this).
To secure our exchanges: Protection against fraud and unauthorised access.
5. Who do we share your data with ?
Your personal data is never sold. It may be shared with :
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Our technical service providers (hosting providers, analytics tools, subcontractors) solely for the purpose of providing our services and under confidentiality agreements.
Legal authorities if required by law (e.g. court order).
6. Your GDPR rights
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In accordance with the General Data Protection Regulation (GDPR), you have the following rights :
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Right of access: Request a copy of the data we hold about you.
Right to rectification: Correct or update your information.
Right to erasure: Delete your data (subject to legal obligations).
Right to restriction of processing: Suspend the use of your data.
Right to portability: Retrieve your data in a structured format.
Right to object: Refuse the processing of your data for legitimate reasons.
Right to withdraw your consent at any time (for processing based on consent).
To exercise these rights, contact us at: [dpo@telsam.fr]. We will respond within one month.
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7. Data security
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We implement technical and organisational measures to protect your data:
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Encryption of exchanges (HTTPS).
Restricted access to data (only to authorised persons).
Regular backups and protection against cyber attacks.
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8. Transfer of data outside the EU
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Your data is hosted mainly in France and within the European Union. If a transfer outside the EU is necessary (e.g. to an American service provider), we ensure that this transfer is covered by appropriate safeguards (European Commission standard contractual clauses, Privacy Shield, etc.).
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9. Data retention
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We only retain your data for as long as is necessary to fulfil the purposes for which it was collected, in accordance with legal obligations and our internal policies.
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10. Changes to this policy
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This policy may be updated. We invite you to consult it regularly. In the event of a major change, we will inform you via our website or by email.
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11. Contact
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For any questions regarding the protection of your data:
📧 info@telsam.com
📞 +33 (0)4 93 83 77 05
